Refunds and Exchanges

It’s sad to hear that you are planning to return your purchase.
We understand sometimes you would change your mind. What we can do is offer a credit voucher (excluding postage paid) for all full priced items that are unworn and in original condition.

I hope you understand that we are unable to accept returns on earrings due to hygienic reasons.

If an item you purchased was on sale at the time (discounted price) it cannot be returned unless faulty.
If your jewellery matches the above conditions, please request a return by contacting us via our Contact Page on this website. Your request must be received within 14 days from purchase. Further details will be provided once we are contacted.

We are not responsible for parcels that are lost or damaged in transit. We do not take responsibility for the return postage unless the item is faulty

IMPORTANT! We do our best to provide you with tarnish resistant (NOT Tarnish Proof) jewellery. So what we ask you to do is avoid contact with cosmetics, perfumes and body products. PLEASE read our Jewellery Care Link for further information.